Privacy policy

Privacy Policy

This Privacy Policy explains how BLUE SKY OUTDOOR KITCHENS LTD (trading as "Blue Sky Outdoors", "we", "us", or "our") collects, uses, discloses, and protects your personal data when you visit https://www.blueskyoutdoors.co.uk (the "Site") or purchase products from us. We are strictly committed to respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller Information

BLUE SKY OUTDOOR KITCHENS LTD is the data controller responsible for processing your personal data collected through this online shop.

Company Name: BLUE SKY OUTDOOR KITCHENS LTD
Company Registration Number (CRN): 13278964
Registered Address: 47 Boulton Road, Reading, Berkshire, RG2 0NH, United Kingdom
Data Protection Email: support@blueskyoutdoors.co.uk

2. Personal Data We Collect

When you visit or make a purchase on our website, we collect personal information necessary to execute transactions and improve your experience. This includes:

  • Identity & Contact Data: Full name, billing address, shipping address, email address, phone number.
  • Financial Data: Encrypted payment card details (processed securely via PCI-DSS compliant third-party payment gateways; we never store raw credit card numbers on our servers).
  • Transactional Data: Order details, order history, communication logs with our customer service team.
  • Technical & Usage Data: IP address, browser type, operating system, device details, page interaction, referrer URLs, and cookies.

3. Lawful Bases for Processing Data

Under UK GDPR, we process your personal data under the following lawful legal bases:

  • Performance of a Contract: Processing necessary to fulfill your purchase order, process payments, and organize carrier dispatch.
  • Legal Obligation: Processing required to maintain proper accounting records, tax records (HMRC compliance), and fraud detection.
  • Legitimate Interests: Improving our store performance, optimizing user navigation, securing our website, and preventing online fraud.
  • Consent: Sending email marketing communications (where you have explicitly opted in; you may unsubscribe at any time).

4. Sharing Data with Third-Party Logistics & Carriers

To deliver your purchases effectively, we share minimal required personal information (name, delivery address, contact email, and telephone number) with our contracted logistics and courier service providers, specifically:

  • Royal Mail Group Limited (Tracked postal services)
  • DPD Group UK Limited (Courier and tracking notifications)
  • Shopify International Limited (E-commerce store platform hosting and infrastructure)

All third-party service providers are under strict legal and contractual obligations to process your data only for authorized purposes and in complete compliance with UK GDPR standards.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, HMRC reporting, and regulatory requirements. Transaction records are typically retained for 6 years in accordance with UK tax laws.

6. Your Statutory Rights Under UK GDPR

Under UK data protection laws, you possess the following rights regarding your personal information:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where there is no legal reason for us to retain it.
  • Right to Restrict Processing: Request suspension of processing your personal data.
  • Right to Data Portability: Request transfer of your data to yourself or a third party in a structured format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at support@blueskyoutdoors.co.uk.

7. Complaints to the Information Commissioner's Office (ICO)

You have the right to make a complaint at any time to the UK Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). However, we would appreciate the chance to address your concerns before you approach the ICO, so please contact us first.

8. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

BLUE SKY OUTDOOR KITCHENS LTD
47 Boulton Road, Reading, Berkshire, RG2 0NH, United Kingdom
Email: support@blueskyoutdoors.co.uk
Phone: +44 (0) 118 975 4210